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The absolute nightmare that is porting your number out of Dialpad

29 August 2026

This is me shouting into the abyss of frustration that is porting a number out of Dialpad.

I'll also be detailing the process while doing my best to not run out into the woods and forget about phones and APIs and the absolute nightmare that is navigating Dialpad's corridors laden with Zendesk support ticket IDs and faceless names who I'm convinced aren't even people anymore.

So here's what you need to get your number out and what Twilio, Optus, Amaysim, and so many others have requested and will request from you too:

Your account ID

Your birthdate

Your latest invoices with your name and address written in it

If you're going with Twilio you also need:

MNP_Port_In_Template

Customer_Authorisation_Agent_Appointment__CAAA__Form

And last but not least, the patience of a monk.